financial and Payment policy

FINANCIAL AND PAYMENT POLICIES

Archana & Arjun’s 32 Ventures LLP

1. Purpose

These policies ensure transparent, smooth financial transactions and protect both the clinic and the

patient. All staff must follow these guidelines strictly during billing, payments, and financial

communication.

2. Consultation Fees

• Consultation charges must be collected at the time of visit.
• Follow-up consultation charges must be communicated clearly.
• No staff member may waive fees without management approval.

3. Treatment Cost Estimates

• Every treatment plan must have a written cost estimate.
• Major procedures require signed consent and cost approval.
• All cost details should be given in writing.

4. Advance Payments

• Major treatments require advance payment before procedures.
• Advance receipts must be generated immediately.
• Advances are non-refundable except under management approval.

5. Payment Modes

Accepted: Cash, UPI, Debit/Credit Card, Bank Transfer, Cheque (under approval).

Payment must be received before closing the appointment.

6. EMI & Financing Options

• EMI options (if available) must be explained clearly.
• No unofficial credit or personal lending.
• Instalment payments need written management approval.

7. Outstanding Payments• No pending balances without approval.

• Long-duration treatments must have staged payments.
• Patients with dues cannot start new treatments.

8. Refund Policy

• Completed clinical procedures are non-refundable.
• Refunds only if treatment not initiated and approved.
• Processing time: 7–14 working days.

9. Discounts & Offers

• No staff member can apply discounts without permission.
• Discounts must be documented and signed by management.
• Promotional offers must be applied strictly as per guidelines.

10. Billing Transparency

• Provide clear, item-wise bills.
• No hidden or last-minute charges.
• Inform patients before billing for additional procedures.

11. Insurance & Reimbursement

• Clinic may provide supporting documents.
• Clinic not responsible for approval/rejection.
• Payments must be made directly by the patient unless approved.

12. Confidentiality of Financial Records

• All patient billing information is confidential.
• Disclosure without consent is prohibited.

13. Staff Accountability

• Report irregularities immediately.
• Manipulation or misuse of funds leads to disciplinary action.